At Florist Haggerston, we take great pride in providing the freshest, most beautiful flowers to our customers throughout Haggerston and the surrounding area. As a trusted local florist, our top priority is your satisfaction, which is why we offer a Fresh Flowers Guarantee on every bouquet and arrangement we deliver to households and businesses.
We take extensive care in preparing and packaging every floral order. However, if your flowers arrive damaged or not in the condition you expect, please notify us promptly. We will ask for a photo as proof to help us understand the issue and prevent it in the future. As soon as we verify the damage, we will arrange for a replacement or offer you a full refund, depending on your preference. Our goal is to make sure you enjoy the quality and beauty you expect from Florist Haggerston, right from the moment your flowers arrive.
Your satisfaction is guaranteed with our freshness window policy. We guarantee that all flowers delivered by Florist Haggerston will stay fresh for at least five days from the date of delivery, provided they are cared for according to the care instructions included with your arrangement. If your flowers wilt or deteriorate within this time frame, and no external cause is identified, contact us immediately. We will arrange a replacement delivery or process a refund to ensure you are completely happy with your purchase.
If you are not fully satisfied with your order for any reason—whether it's freshness, appearance, or a special request that hasn't been fulfilled—please reach out to our team within 24 hours of receiving your flowers. You may request either a full refund or a free replacement bouquet. Your preferences matter, and we’re committed to resolving any issues in the fairest way possible for our valued Haggerston customers.
We appreciate all feedback as it helps us improve and continue to serve Haggerston with the highest standards. If you have a complaint about your order or our service, please contact our team as soon as possible after receiving your flowers. Provide details such as your order number and a description (and, if possible, a photograph) of the issue. Our management team will investigate and respond promptly, aiming to resolve your complaint within 2 business days. All complaints are handled confidentially and professionally.
As a dedicated and reputable local florist, Florist Haggerston serves residential and business customers alike across the area. Our commitment to freshness, quality, and customer care sets us apart. Every bouquet is hand-prepared, and every customer is appreciated. If you ever have concerns or problems, our responsive team is here in Haggerston to help—your peace of mind is part of our service.
Your satisfaction is the heart of our business. Thank you for choosing Florist Haggerston for your special moments, celebrations, and everyday displays. We look forward to delighting you with fresh flowers and friendly service—every time.
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