Welcome to Florist Haggerston’s Terms & Conditions for online flower delivery and purchase. These terms govern the use of our website and the services provided, including flower arrangements, gifts, and related products delivered across Haggerston and surrounding areas. Please read these Terms & Conditions carefully before placing your order, as by purchasing or using our services you agree to be bound by them.
Florist Haggerston provides online flower delivery services to customers located in Haggerston and the neighbouring areas. Our commitment is to ensure timely and fresh flower deliveries as per the details outlined in your order confirmation. All references to deliveries, orders, and services below are applicable to customers within Haggerston and surrounding localities.
Orders can be placed through our official website by following the specified online procedure. To purchase flowers or arrangements from Florist Haggerston, customers must select their desired products, add them to the basket, and provide all necessary details: recipient’s name, delivery address, date and time preferences, together with any special instructions required for delivery.
Upon completing your selection, you will be directed to the checkout process. At this stage, you must supply accurate billing and delivery information and select your preferred payment method. Submission of your order constitutes an offer to buy from Florist Haggerston. An automated confirmation email or order page will be sent acknowledging receipt of your order. This acknowledgement does not represent acceptance – a binding contract is not formed until we confirm dispatch or delivery of your products.
Florist Haggerston reserves the right to refuse orders at our sole discretion; for example, due to unavailability of certain flowers, inability to deliver to the specified address, or suspected fraudulent activity.
While we endeavour to maintain up-to-date inventory and accurate descriptions of available arrangements, fresh flowers are subject to seasonal availability. Where a specific flower type or arrangement is unavailable, we reserve the right to substitute products of equivalent value and style. We will always try to contact you in such instances, but if you cannot be reached, the substitution will be made at our discretion to avoid delay in delivery. All substitutions will maintain the overall character and appeal of your chosen arrangement.
All prices for products and delivery services displayed on Florist Haggerston’s website are inclusive of VAT unless otherwise stated. The total cost of your order, including all taxes and delivery charges, will be displayed at checkout prior to payment. We reserve the right to update our pricing at any time, but confirmed orders will not be affected by subsequent changes.
Florist Haggerston accepts payment via the payment methods listed at checkout. Orders will only be processed after successful payment. We use secure payment providers to safeguard your personal and financial information during transactions.
Any applicable promotional discounts or vouchers must be applied at the time of order. We cannot apply discounts retrospectively or after your order has been submitted.
Florist Haggerston offers delivery across Haggerston and nearby areas during our standard delivery hours. While we strive to honour specific delivery times when requested, we cannot guarantee exact delivery slots due to the nature of our business and local traffic conditions. All deliveries are fulfilled in accordance with details provided in your order confirmation.
It is your responsibility to ensure that the recipient’s address and contact information are complete and correct. In cases where the recipient is unavailable at the specified address, we will attempt to leave the flowers with a neighbour or in a safe place (where possible and appropriate), or we will leave a calling card to notify the recipient of our attempted delivery. We are not liable for failed deliveries due to incorrect or incomplete information, or if the recipient refuses delivery.
If you wish to cancel or amend an order, we ask you to contact us as soon as possible. Cancellations and changes are only possible before the order has been prepared or dispatched. Once your order is in preparation or has left our premises, we are unable to accommodate cancellations or changes due to the perishable nature of flowers.
For same-day delivery orders, cancellation or amendment requests should be made promptly as these are processed immediately. Where a refund is applicable, refunds will be processed to your original payment method within a reasonable timeframe, in accordance with our returns and refunds policy.
As flowers are perishable goods, returns are only considered in cases where the delivered product is substantially not as described or if it arrives damaged. In the rare event you are dissatisfied with your order, please contact us immediately with photographic evidence so we can assess the situation and offer a suitable resolution, which may include replacement, partial refund, or full refund, depending on specific circumstances.
We are unable to offer refunds for orders where incorrect delivery information was provided or where delivery was attempted and refused by the recipient.
Florist Haggerston’s liability to you in connection with any order is strictly limited to the purchase price of that order. While we take all care in the preparation and delivery of orders, we cannot accept liability for any indirect or consequential loss, or for any failure or delay in providing services due to events outside our reasonable control, such as adverse weather, mechanical breakdowns, or other force majeure events.
We do not warrant that our website will be free from errors, uninterrupted, or that it will provide specific results from use of our website or any content, product, or service made available through our website.
By placing an order with Florist Haggerston, you agree to the collection, use, and retention of your personal information for the purpose of fulfilling and delivering your order. Your details will be managed and stored in line with current data protection regulations and our privacy policy.
All content, trademarks, images, designs, and branding displayed on Florist Haggerston’s website are the intellectual property of Florist Haggerston or our licensed partners. You may not use, reproduce, or distribute any content from our site without explicit written consent.
These Terms & Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes relating to these terms or the use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Haggerston reserves the right to amend these Terms & Conditions at any time. Changes will be effective from the date of posting on our website. Continued use of our website or services following such changes shall indicate your acceptance of the revised terms.
If you have any questions, concerns, or enquiries about these Terms & Conditions or about your online order, please reach out via the contact options provided on our website. Our customer care team serves customers across Haggerston and the surrounding areas, and we are committed to assisting you promptly and professionally.
These Terms & Conditions apply to every customer ordering online flower delivery from Florist Haggerston, whether you are within Haggerston or the nearby communities. Please retain a copy of these terms for your reference and check regularly for updates before placing new orders.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Haggerston, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Haggerston.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
